Things to know 

While Kanturk Country Retreat sleeps 19 people, the base price to book the three cottages assumes there are 10 people booked in - two in The Pool House, two in The Sixth Hole and 6 in Kookaburra Cottage. Additional guests are charge $95 per person. Bookings to just one cottage are charged accordingly. If just one cottage is booked, due respect must be shown to the guests in the other cottages.

 

Private property

The house inside the driveway circle is our home and is private property. The rest of the property is for you to enjoy. Let us know what you are particularly interested in so we can ensure it is ready for use when you arrive. 

Welcoming party

Our little dogs Marley, Frankie and Lulu will join the welcoming party on arrival. They are very friendly little dogs - toy poodle, a Maltese terrier and a British Bulldog. Please let us know if you don't like dogs and we will keep them inside. 

 

Day guests

People love to visit our property and get a lot of pleasure spending time sharing a meal and swimming or playing tennis and golf. However we are legally responsible for anyone who is on the property. For this reason we charge a $25 fee per person for day-guests to visit. They are to be off the property by 9pm. 

Heating and cooling

All cottages have reverse cycle heating and cooling. The reverse cycle units are turned on by pushing the red button on the remote. Select either the snow flake (cooling) or the sun (heating). Adjust the temperature accordingly. Please ensure all windows and doors are closed while the units are in operation, and turn the units off when you leave the cottages.

 

Music and noise

Good relations with our neighbours is something we value as very important to our business, we all choose to live in this environment for the peace and serenity it offers. As such we don't allow excessive loud music which may affect the amenity of the area. We ask that music played outdoors is played at a reasonable level and turned off by 9pm. If police are called to the property, this will result in forfeiture of bond. Also, we operate under Frankston Council Short Stay Accommodation Local Law 2020.  We would encourage you to read it prior to booking to avoid any misunderstandings. 

 

Behaviour by the pool

There is no bombing, running or boisterous behaviour allowed at the pool and no glassware or bottles allowed poolside. Plastic 'glassware' is provided. Please hang towels on the clothesline and don't leave them on the pool chairs. Also if you have a bbq in the pool pavilion, clean up after use and leave it as you found it. If behaviour causes a disturbance to the amenity of the area, such as a complaint from a neighbour or the police, the bond will be forfeited. 

Excess rubbish

We try to minimise our impact on the environment as much as possible. Please sort rubbish so it can be effectively disposed of as easily as possibly. Our local tip accepts recyclables only. We provide up to two recycle bins (with a yellow lid) for bottles, cans and cardboard and two green rubbish bins for general rubbish. If you have rubbish in excess of this, please put it into appropriate garbage bags beside the appropriate bin. You will be charged a rubbish disposal fee of $120. If the rubbish has to be sorted, you will be charged a fee of $50 per bag. 

Cancellation policy

We understand that at times bookings have to be cancelled. But we get many requests for bookings and often they are not accepted because other people have booked in. For this reason we have a firm cancellation policy if people then have to cancel their booking. To receive a full refund, guests must cancel at least 30 days before check-in. If a booking is cancelled between 15 and 30 days before check-in, you will receive 50% of the cost of accommodation. Cancelation of a booking 14 days prior to arrival will result in forfeiture of 100% of the booking cost. However guests can also receive a full refund if they cancel within 48 hours of booking if the cancellation occurs at least 14 days before check-in.